3.4 Proper, clear and accurate information of consumers / patients, authorities, business partners and the press

The Company undertakes to clearly, accurately and correctly inform consumers, authorities, business partners or media representatives with by providing clear, concise, accurate and complete information through various commercial or informational communications.

All the interactions of the company’s representatives with medical professionals are primarily aimed at sharing medical or scientific information in order to improve the patients / consumers’ quality of life. Thus, collaborations / partnerships between the company’s representatives and the medical professionals are subject to a clear legislation, requiring that all parties involved comply with high standards of ethics and professionalism.

For the purpose of informing patients / consumers or medical professionals, the company participates in various events, presentations, meetings, conferences on medical topics. Promoting the company’s products during these events is to be carried out in various forms:

• Sponsoring the medical events or sponsoring the organizers of these events;
  
  
• Sponsoring renowned medical representatives (opinion leaders) in such events in order to prepare supported information materials at events or on other occasions.

On all these occasions, the company undertakes to comply with the principle of transparency and the existing sponsorship legislation. On no occasion shall any of the company’s employees attempt to influence the opinion of medical professionals or the audience present at such events from their positions as sponsors.

The packaging of the products in the company’s portfolio is considered an integral part of the communication activity to consumers / patients. The company shall make every effort to comply with the legislation in force regarding the labelling of the products in the portfolio (food supplements, cosmetics). The company’s representatives are also in close contact with the suppliers / producers of these products and with the regulatory authority, in order to ensure that consumers / patients are informed correctly, completely, clearly, accurately so as to avoid misleading them.

Each of the company’s employees involved in the labelling / packaging and storage process is required to report without delay any non-compliance with the packaging and / or product (e.g. damaged packaging, incomplete label, traces of contamination, etc.).